Gravel Master Reviews [June] – Is It a Fake Scam or Legit? >> In this article, you will get to know about a website that offers landscaping products and decorative aggregates.
Are you looking for top-quality beautiful landscaping products? Let’s analyze Gravel Master Reviews and see what this website has for us in its bag.
Customers from the United Kingdom are reviewing this brand and sharing their beautiful décor using the products from this website. However, people are still wondering Is Gravel Master Legitor is it just a hoax.
When it comes to decorating your house or office, you need the best quality product that could last for a long time and still makes your décor spectacular. We present to you detailed and inclusive research about the features and other factors before you buy the products from this website.
Table of Contents
What is gravelmaster.co.uk?
Gravelmaster.co.uk is an online web store that focuses on high-quality landscaping products and decorative aggregates. The website is in the market since 1988; therefore, it has attained a strong identity in a fair, and we found a significant amount of Gravel Master Reviews.
Some of the products available play bark, play sand, gravel chipping, topsoil, mulches, turf, low seeds, cobbles, pebbles, rockery, slate chippings, building products, winter salt, fuel, and other farming tools.
The website has followed all the network precautions and is available on all the current social media platforms. The site claims to have 32 years of experience in the horticulture field, and it says that their main focus is customer fulfilment.
Why is gravelmaster.co.uk unique?
The website is in the market for a long time and the brand is in the market for about 31 years. Therefore, it has attained a lot of reviews that can answer your question about Is Gravel Master Legit?
The website claims to provide excellent customer support, and the staff is accommodating and professional as per them.
The online website has numerous pictures sharing the experience of the customers, instruction and ideas to use their products.
Specifications of gravelmaster.co.uk:
- Products Type: Decorative accumulation and horticulture goods
- Website Link: gravelmaster.co.uk
- Social Media Presence: Facebook, Twitter, Instagram and Pinterest.
- Delivery Time: Not Clear
- Shipping Charges: Free Shipping
- Return / Exchange: Applicable
- Refund: Applicable
- Mode: Online Payments only
Pros of buying products from gravelmaster.co.uk:
- Vast collection in stock
- The website has a lot of experience
- Products delivered by professional care
- Safe payment gateway
- Excellent social media involvement
- HTTPS protocol followed by the website
- Return, exchange and refund option available
Cons of buying products from gravelmaster.co.uk:
- Cash on delivery option not available
- Delivery time not mentioned on the website
- Majority of online reviews are negative
- Worldwide delivery is not available
- The site seemed crowded with the pictures
- Lack of information about the products
Is gravelmaster.co.uk legit?
As per Gravel Master Reviews, the website seemed suspicious to us because even though the site is in the market for a long time, still it is not able to gain customers trust and satisfactory response.
The website lacks transparency regarding information about the quality of products and specifications regarding the quantity of the products. Therefore we found this website apprehensive.
What is customer feedback about gravelmaster.co.uk?
According to the Gravel Master Reviews, the customer seemed disappointed with the services provided by the staff of gravelmaster.co.uk.
Few reviews stated that they are not getting any response from the staff regarding their queries and complaints.
There is no information about the 24 hours delivery, but few customers stated that the products delivered in one day, which created expectations on the people’s mind. The number given on the website goes the unanswered majority of the time.
There were some positive reviews available on the website from the customers appreciating the quality of the products and professional delivery. But the majority of surveys given to this website are negative.
Final Verdict:
In conclusion, we found this website suspicious due to the majority of negative Gravel Master Reviews; therefore, we would recommend you to be very careful before buying from this website.
The initial impression of the website seemed like the website legit and has proofed to prove its legitimacy, but if you look into the reviews, it will answer all your questions.
We would love to hear from you; please comment below how you felt reading this report.
We did order from Gravelmaster, and that was a big mistake. No customer service. Automated reply to emails. Not answering phone. Order placed in May, promised delivery in early June. Nothing arrived, and new delivery dates was pushed further and further. Eventually we got a email saying delivery within 5 days, which was a lie. Now, in July after contacting the bank, we have got our money back. Something is clearly not right with this company
Play bark arrived a week after the advised delivery date even though this was booked a week in advance. The quality of the Play bark was not even fit for an allotment, it had stones, durt and mud in it. This product was for a kids play area and nothing like the pictures. GM did not respond to emails and had me waiting in the phone que for 30mins a time with no answer. Escalated via Paypal, was offered a refund but only if i returned it but i have no way of returning 1 Ton of Bark Mulsh so i cant get refund as they refuse to collect it
Placed an order on 6th August for a 850kg bulk bag of Cotswold Buff chippings.
Selected delivery on 11th August between 8:00am & 6:00pm.
They had a box that you could type in ‘special instructions’ so I requested that the driver park in the road outside the house & lift the bulk bag over the fence into the garden (easy access) assuming they would send a lorry with a crane as it was a bulk bag order (how wrong was I to assume).
They took immediate payment.
Made sure someone was around all day to accept delivery (the very person who is going to lay the chippings).
I received an email at 11:27am to say that it had been delivered to the local hub & delivery would be completed within 24hrs (I thought that was a little odd but then thought maybe it was just a standard notification & I was working so could not act on it anyway).
Delivery had not taken place by 4:45pm so I thought I would give them a call to find out if it was going to be delivered by 6:00pm on the 11th August (Tuesday).
After explaining my concern that time was running out, the female at customer services said, there has been a delay & it will be delivered on Thursday (13th August)! I then asked why I wasn’t notified & she replied “You would have notified via email that it had reached the hub” to which I replied that it had at 11:27am & said that it would be delivered within 24hrs. She then said “yes, on Thursday” to which I replied, but that’s more than 24hrs anyway but more to the point, why was I not notified that it would not be delivered as specified at point of order & payment. She then replied “there are delays due to covid”. Now, whilst I can appreciate possible delays, they should not have allowed me to choose a specific delivery date in my opinion & they have no excuse for lack of contact.
I then requested to cancel the order as they had failed to deliver on time. She then said that there would be a cancellation fee of £50.00 (could even have been plus VAT). I then said “but surely you have breached the contract”? she then replied “there is no contract” to which I replied “I think you’ll find we entered into a contract the moment you accepted my online order & took immediate payment”. She was quite adamant that no contract has been entered into (I need to look into this). She then said that it would also just be a kerbside delivery as the lorries sent out do not have cranes. I then asked what is the point of allowing customers to type in special instructions & once again, why wasn’t I contacted with regards to this to which she had no real answer. When I referred back to the non-delivery on the specified date, she then replied “that is your desired date but delivery on this date is not guaranteed”!!! She then threw up the terms & conditions saying that the delivery date is not guaranteed, kerbside delivery only & an order cancellation charge is all stated in the terms & conditions which I agreed to when I placed the order!!!!
I have requested a phone call from a manager tomorrow (12th August) because they were all ‘in a meeting today’ (yes of course they were).
All I can say is avoid, avoid, avoid.
Complete joke of a company shocking customer service wouldn’t recommend. Don’t acknowledge complaints late delivery half delivered half undelivered. Wouldn’t recommend. Managers don’t phone simply email that’s if there not in meetings. Rude customer service. Save yourself hassle go elsewhere.