Warranty

Smooth Creations Desktop Warranty
All Smooth Creations desktop systems come standard with a one year parts and labor warranty. Any part that needs to be replaced and is no longer available will be replaced with current hardware of comparable performance.

All Smooth Creations paintwork is covered for life against defects in craftsmanship. Any blemishes that appear in the paintwork will be repaired at no charge to you as long as you own the unit. Physical damage, including but not restricted to, scratching and chipping will not be covered under this warranty.

If you encounter problems with your system that cannot be solved over the phone or via email with a Smooth Creations support technician, we will pay for the system to be shipped in for repair. If you encounter these problems within the first 30 days of receipt of the item, we will overnight the system both ways. If it is beyond 30 days, we will cover the shipping via two day shipping both directions. All repairs take highest priority and will be turned around as quickly as possible. We will only cover shipping within the United States, international buyers will have to pay for shipping charges.

Smooth Creations Laptop Warranty
All Smooth Creations laptops come standard with a one year parts and labor warranty. All electronic components purchased from Smooth Creations are covered under this warranty with the exception of batteries. Batteries are only covered under warranty for a period of 60 days. Disassembling your laptop may void your warranty. Any physical damage to the system will not be covered under warranty.

All Smooth Creations paintwork is covered for life against defects in craftsmanship. Any blemishes that appear in the paintwork will be repaired at no charge to you as long as you own the unit. Physical damage, including but not restricted to, scratching and chipping will not be covered under this warranty.

If you encounter problems with your system that cannot be solved over the phone or via email with a Smooth Creations support technician, we will pay for the system to be shipped in for repair. If you encounter these problems within the first 30 days of receipt of the item, we will overnight the system both ways. If it is beyond 30 days, we will cover the shipping via two day shipping both directions. All repairs take highest priority and will be turned around as quickly as possible. We will only cover shipping within the United States, international buyers will have to pay for shipping charges.

Technical Support
All Smooth Creations systems come with free lifetime technical support for our products. As long as you own the system, you can contact us for help.

Smooth Creations Desktop Upgrade Service
If you are a prior Smooth Creations customer and looking to upgrade your system, we can do if for you. You can keep your beautifully painted case and let us overhaul the inside for you.

With the Smooth Creations Upgrade service, you can configure a new system while using any existing parts from your previous system to make upgrading easier on the pocketbook. Included with this service is a complete system cleaning as well as a polish and buff for your case. We will give your system a new shine like the first time you got it.

Smooth Creations Laptop Maintenance Service
A major concern for a laptop user is dust and dirt building up inside their laptop. Due to the nature of the chassis, it is not easy to clean these systems out. Included with your standard warranty is a one time free cleaning by Smooth Creations on your laptop. While you are under your warranty period, ship your computer to us and we will completely disassemble your laptop and clean it our thoroughly and put it back together. The only cost to you will be shipping the system both ways. This will extend the life of your laptop and is highly recommended. We recommend that you take advantage of this in the nine to twelve month timeframe.

Painted Peripherals
Systems that come with peripherals that have been painted are covered by the same Smooth Creations’ warranty as the system they were purchased with. Since we dismantle the peripherals to be painted any warranty from the manufacturer is voided.

Return Policy
If for any reason you are not satisfied with your product from Smooth Creations, you can return it within 30 days of receipt. Refund amount will not include the cost of shipping, software, or paintwork. All returns will also be subject to a 10% restocking fee. All returns must be accompanied by a RMA number obtained from technical support. All original materials and accessories must be included with the return.

Exclusions from Warranty
Smooth Creations is not responsible for problems caused by physical damage, improper installation of components, or misused and abused equipment. This also includes damage caused by power surges or external wiring. Should damage occur from any of these situations, repair under warranty may not be authorized.

Loss of Data
Smooth Creations is not responsible for any loss of data stored on the system due to software, hardware, or electrical problems. Smooth Creations is not responsible for any data loss during the course of repairing, upgrading, or maintenance on systems. We recommend you back up your data regularly.

Warranty Procedure
All systems being sent in for warranty work need to be addressed with a RMA number. RMA numbers can be obtained from our technical support staff. Please contact technical support for warranty issues.

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